Fix My Empty Cart! (Troubleshooting Guide)

Oh no! Did your shopping cart vanish? Don't worry, your internet browser might be being a little too overprotective! Think of your shopping cart like a real basket. If your browser blocks "cookies" (tiny digital memory-helpers), it accidentally dumps your basket out when you walk to the cash register. Also check your browsers site permission. Additionally, browser extensions, VPNs, incognito mode, slow internet/Wi-Fi/cellular connections, strict anti viruses blocking the website can also cause ghost cart issues. In a pinch, you may need to simply switch to a different device or browser.

Google Chrome (Computer, iPhone, or Android)

On a Computer:

1) Look at the top right corner and click the Three Dots (⋮).

2) Click Settings, then click Privacy and security on the left side.

3) Click Third-party cookies.

4) Make sure Allow third-party cookies is turned ON (or select "Block third-party cookies in Incognito").

On a Phone or Tablet:

1) Open your phone Settings app (not the Chrome app).

2) Scroll down and tap Chrome.

3) Turn ON the switch that says Allow Cross-Website Tracking.

Apple Safari (Mac, iPhone, or iPad)

On an iPhone or iPad:

1) Open your main iPhone Settings app (the gear icon).

2) Scroll down and tap Safari.

3) Scroll down to the "Privacy & Security" section.

4) Turn OFF Block All Cookies and turn OFF Prevent Cross-Site Tracking.

(Don't worry, you can turn them back on after you buy your items!)

On a Mac Computer:

1) Open Safari, click Safari in the very top left menu, and choose Settings.

2) Click the Advanced tab (the gear icon).

3) Look for Privacy and uncheck the box that says Block all cookies.

Mozilla Firefox (Computer or Phone)

1) Click the Three Lines (☰) in the top right corner and choose Settings.

2) Click Privacy & Security on the left side (the lock icon).

3) If it is set to "Strict," change it to Standard. This is the sweet spot that keeps you safe but lets you shop!

Opera (Computer or Phone)

1) Click the Easy Setup icon in the top right corner (it looks like three sliders).

2) Scroll down and click Go to full browser settings.

3) Click Privacy & security on the left.

4) Click Third-party cookies and select Allow third-party cookies.

Microsoft Edge (Computer)

1) Click the Three Dots (···) in the top right corner and click Settings.

2) Click Cookies and site permissions on the left side.

3) Click Manage and delete cookies and site data.

4) Make sure Allow sites to save and read cookie data is turned ON.